Privacy Policy

Information We Collect

When you submit a quote request through our website, we collect the following information:

• Phone number
• Car make, model, and year
• Title status

How We Use Your Information

We use the information you provide to:

• Contact you with a cash offer for your vehicle
• Arrange towing and pickup of your vehicle
• Measure the effectiveness of our advertising campaigns (Google Ads, Facebook Ads)
• Improve our services and website experience

Advertising & Conversion Tracking

We use Google Ads and Meta (Facebook) advertising services to reach customers. When you submit a form or call our business, your phone number is shared with Google and Meta to measure ad performance and optimize our campaigns. Google receives this data through its Enhanced Conversions feature, where it is hashed (encrypted) before transmission.

Technologies we use:

• Google Ads Enhanced Conversions — your phone number is shared with Google in hashed form for conversion attribution
• Google Ads Call Tracking — Google may replace our phone number with a forwarding number to track calls from ads
• Meta Pixel — ad conversion tracking for Facebook/Instagram ads
• ClickCease — click fraud detection to protect our advertising spend

For more information, see How Google Uses Information From Sites That Use Our Services and the Google Privacy Policy. For Meta, see the Meta Privacy Policy.

Data Sharing

We do not sell your personal information. Your information may be shared with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you. These third parties include:

• Advertising platforms (e.g., Google, Meta) for ad measurement and conversion tracking (data is hashed/encrypted)
• Communication service providers for SMS and notification delivery
• Analytics and fraud prevention services to improve site performance and protect against invalid traffic
• Hosting and infrastructure providers that process requests to deliver our website

These third parties are obligated to use your information only as necessary to provide their services to us and are bound by their own privacy policies.

Data Retention

We retain your personal information (phone number, vehicle details) for up to 12 months after your last interaction with us. After this period, your data is permanently deleted. Conversion tracking data shared with Google and Meta is subject to their respective retention policies.

Cookies

Our website uses cookies from Google and Meta to track ad conversions and improve your experience. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Request what personal data we hold about you
• Request deletion of your personal data
• Withdraw your consent to data sharing at any time by contacting us
• Opt out of ad tracking by adjusting your browser or device settings

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

Contact Us

If you have questions about this privacy policy or want to exercise your data rights, contact us:

• Phone: (904) 467-7608
• Email: privacy@yourdomain.com